Booking & Cancellation Policies:
Benda Party Bus requires a holding deposit of $500 from the total amount payable to be paid 48 hours after making your booking with full payment to be made 7 days prior to any booking.
Benda Party Bus require a $250 bond which will be returned to you in the same method as it was paid, within 10-14 working days after your booking, provided there is no damage to the bus. If there is any damage to the bus, Benda Party Bus reserves the right to charge any additional cost on top of your bond to cover repair & maintenance.
In the event of a cancellation less than 72 hours prior to your booking scheduled time, a cancellation fee equal to 100% of the total booking price will be incurred.
In the event of a cancellation more than 72 hour prior to your booking scheduled time, a cancellation fee equal to the holding deposit, or bond, will be incurred.
Additional Time Penalty:
Additional time should be planned. Unscheduled additional time that is a result of your groups actions is charged at rate of $20 per person per 1 hour, or depending on the package your booking with Benda Party Bus.
Whilst the Benda Party Bus team will take all responsible measures to ensure safety of the passengers, passengers should remain seated at all times.
Under no circumstances should any glass items be brought onto the bus. All food and drinks should be in plastic cups or cans. We do not take any responsibility for any injury if you are held accountable for any glass brought onto the bus without our knowledge.
Benda Party Bus has a strict alcohol policy. Under no circumstances can the sale, consumption and provision of alcohol to any person/s under the age of 18 years old be made while on the bus. Evidence of this will result in immediate termination from the bus with no refund provided.
State Law prohibits smoking on passenger vehicles. Anyone caught doing so will be removed from the bus with no refund provided.
Traffic, street access and other conditions are unpredictable. If your vehicle does not arrive as expected we will not be held liable.
Guests who arrive drunk or under the influence of drugs of any kind will be refused entry onto the bus. We reserve the right to exclude any person(s) from the bus if they become socially offensive and/or cause offence or inconvenience to others. We reserve the right to give your contact details to any person(s) making a complaint about any of your guests.
Further to this, the driver has the right to refuse any passenger/s to board the bus if he or she feels that the passenger/s are aggressive or a danger to any other passenger/s or the driver.
If a passenger/s becomes aggressive during transportation the driver may request that the offending person exit the vehicle or instantly terminate the service. In the event of such a situation, we may contact the appropriate authorities and will terminate the bus with no refunds.
Bus Cleaning and/or Damage
If the bus requires cleaning beyond what would be normally expected (such as removing excessive spilt drink, party poppers, chewing gum or confetti), additional cleaning fees will apply. If the vehicle requires repairs as a result of your groups actions, you will be responsible for the cost of these repairs.
Benda Party Bus is custom made therefore any damage to the seating may incur additional costs. Benda Party Bus also holds a toilet which if damaged may also incur additional costs.
Damage to any electrical equipment (eg: stereo system, smoke machine, tv) may incur additional costs of up to $2000 depending on the damage.
Sometimes we have a host on the bus who takes photos. These photos are published on our web site or social media sites such as Facebook and Instagram.
If you do not want these photos to be published on our web site or social media you must advise us prior to the event, during the event or after the event following your party. If you do not like any or all of your photos that are published, let us know and they will be removed.
The Benda Bus Team do not hold any responsibility for lost or stolen items, they do however have a lost property area where items are held for up to 7 days.
Note: The individual who makes the booking will be liable and held responsible with all of the above terms & conditions once signed. The terms & conditions may be signed and sent back to the Benda Party Bus team by email, or alternatively, signed on the day/night of the booking. Further to this, you MUST provide photo ID on the day/night of the booking to the driver for security purposes.
Benda Party Bus Team
NOTE: Before you enter the bus, you must download and provide a signed copy of the terms and conditions. You can either bring it when you board or scan and email it to us. Download your copy here